Statutory Rights
This policy does not affect your statutory rights under Irish or EU consumer law. If goods are faulty, not as described or not fit for purpose, you are entitled to a refund, repair or replacement in accordance with applicable law.
Your Right to Return
You may return eligible items within 30 days of delivery. Items must be new, unused, unopened, with tamper seals intact, and in original packaging in a re-sellable condition.
Exchanges (One Free Exchange)
We offer one free exchange per order where the original item is returned new, unused, unopened, and in original packaging. Customers are responsible for returning the original item to us.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method used. Refunds can take up to 5 days to process and may take up to 5 working days to appear, depending on your bank or payment provider. If the original payment method is unavailable, store credit will be issued and will not expire.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns. Original delivery charges are non-refundable unless the item is faulty or incorrect.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please notify us within 24 hours of delivery. In these cases, we will cover all reasonable return and replacement shipping costs or provide a full refund.
Items Not Eligible for Return
For hygiene and safety reasons, cosmetic products that have been opened, used, or had tamper seals removed cannot be returned unless faulty. Gift cards and promotional items are non-returnable.
International Returns
International customers may return items within 30 days of delivery. Delivery transit times will be taken into account. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
How to Return an Item
Please securely package the item and include your order number, reason for return, and whether you require a refund or exchange. We recommend using a tracked delivery service.
Processing Time
Returns are usually processed within 2–4 business days of receipt. During peak periods, processing times may be slightly longer.
Click & Collect Orders
Click & Collect orders not collected within 10 days are returned to stock and a €3 handling fee applies.
Returns Address
Unit 4 Ballywaltrim Business Centre Boghall Road Bray, Co Wicklow A98 RF25
Contact Us
For assistance with returns, refunds, or exchanges, please contact our Customer Service team, where we will be glad to assist you with any queries you may have. Customer Service operates Monday to Friday, 8am–4pm.